Category Archives: Business

Solo Lawyer’s Guide To Websites

Being a solo practitioner comes with added obstacles and challenges that established law firms may not experience. From office administration to employee management to client intake, there are many tasks that must be performed in order for a legal service to succeed.

This article will focus on the importance of lawyer websites and why having one would benefit a solo lawyer.

Here’s a quick overview of everything this solo lawyer’s guide will cover:

  • Getting a website
  • Finding web design ideas
  • Starting a blog
  • Promoting the website
  • Improving the website’s performance

Reasons Solo Lawyers Need A Website

Solo lawyers have the ability to choose their own hours, select who they work with, and decide which cases they want to work on. While this may sound appealing at first, the additional work required to run a law firm by yourself can take a considerable amount of extra time.

To reduce some of the inevitable work, solo lawyers can use a website to delegate many of their regular office tasks.

Here are a few benefits solo lawyers can get with their website:

  1. Advertise Legal Services.
  2. Find New Clients
  3. Establish a Brand / Reputation.
  4. Improve Intaking.
  5. Share Professional Legal Knowledge

There are some DIY website builders or if you don’t have the time to build a website yourself, you can hire a professional developer.

Website Design for Solo Lawyers

Although a website should provide useful information, the design and functionality can affect whether a visitor will use your legal services or search somewhere else.

Most visitors coming to any website will be searching for the information they need right away. If your solo lawyer website takes too long to load, has an unattractive design, or is confusing to navigate, expect visitors to leave before ever inquiring about your practice.

Designing a website with your prospective clients in mind will have greater benefits in the long term. Here are a few tips to guide you toward a good website for your solo service:

  • Choose A Good Design. The aesthetics of your solo lawyer website is important. Consider the look and feel of your website. Ask yourself, does it showcase your professionalism? Expertise?
  • Don’t Confuse Visitors. When visitors come to your website, keep the message clear and make your pages easy to navigate. Nothing is more frustrating to someone online than landing on a website and not knowing what to do or where to go.
  • Offer Quality Content. While it may be useful to have a website featuring your office hours and contact information, you can improve your website’s performance by adding a blog and providing helpful information.
  • Have A CTA. You need a Call To Action on your website. This could be an onscreen pop-up requesting an email or your contact number in large font that offers the visitor a free consultation if the contact you today.

When you discuss your website with a web designer, remember to focus on the website’s function while paying attention to the overall aesthetic and design. To get more ideas for you website design, check out 2017’s best lawyer websites or 2018’s best law firm websites.

Blogging About Law

Solo lawyers with a blog on their website can improve their reach for prospective clients. Blogs are a great way to share informal information, showcase your expertise in your area of law, and build an online reputation.

Blogs allow solo lawyers with competitive strategy for marketing their legal services. For example, the information and expertise about the law may be unique to you. Sharing some tips, such as what to do after getting in a car accident, can help you stand out against other law firms in your area.

To create a successful lawyer blog, you’ll want to consider the keywords people are using in search engines. For example, if you’re a solo lawyer practicing divorce law in California, you’ll want to write an article with similar words inside. Keep reading to learn how keywords in your website can improve its performance. 

Promoting Your Legal Services

In order for a solo lawyer website to serve its purpose, finding new clients, it is going to need visitors. Paid promotions can be an effective method toward promoting your legal services and finding your next client.

To get started, two of the most common places to promote a website include Google PPC and Facebook Ads.

Google uses competitive keywords to provide ads on the first page of their results to people making searches related your selected words. Facebook offers this same feature, however, it has an even more powerful tool for targeting the perfect audience.

Depending on your budget and goals, Google PPC and Facebook Ads can have different results. For more information about which one you should use to promote your website, go to Google PPC for Lawyers or Facebook Ads for Lawyers.

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Improving Your Website’s Performance 

For alternatives to paid promotions, you can make a few modifications to your website to improve the performance. Search Engine Optimization (SEO) is a method of making your website better recognized by search engines which presents your website to more people.

As mentioned before, having a blog is one way to improve your SEO. Blogs allow you to add various keyword rich pages to your website which can improve the likelihood of your website being discovered.

Other methods of improving your solo lawyer website’s SEO includes:

  • Obtain backlinks from other websites
  • Perform competitive keyword research
  • Add titles, sub-headers, and meta-information
  • Submit website to directories

Improving the SEO of a website can be both technical and confusing. To get a better understanding of SEO and the things you can do to improve your website go to SEO for Lawyers.

A Lawyer’s Working Conditions

Lawyers tend to enjoy a well-earned career after law school accredited investing years in continuing legal education and training as an associate. While the path from law student to a successful lawyer will be different for each person pursuing law, there are numerous similarities in lawyer’s working conditions.

Working Hours

Successful criminal lawyers will work hard and put in long hours at the office. It can be expected that most lawyers will sacrifice their evenings and weekends to work with clients. This is due to many clients being preoccupied with their own 9 to 5 day jobs and cannot get time off work to visit a lawyer for legal aid.

Salaried trial lawyers and associates may work according to a structured schedule. They may follow a strict 8 hour work day and only offer more when demands at the office grow.

Private lawyers and solo practitioner typically have irregular working hours. If they have their own practices or started their own law firm, they will spend more time implementing marketing strategies, writing a blog, conducting research, consulting clients, and preparing documents.

Overall, lawyers may be billing clients 40 to 50 hours per week when they are actually working 55 to 70 hours a week (or more).

“Seasonal” Lawyers

Seasonal lawyers can be considered as those specialized lawyers who provide specialized legal services at particular periods throughout the year. One example of a seasonal lawyer would be tax lawyers.

However, the work a lawyer provides is not exactly seasonal. Instead, they may experience spikes in the intake of clients and increasing caseloads. During this time, these lawyers may experience greater levels of stress, longer work hours, and higher pay. 

Freelance / Remote Lawyers

Instead of working as a salaried lawyer at a corporate law firm, there is the possibility of becoming a freelance or remote lawyer. These kinds of lawyers find various contracts by working with established firms and government agencies.

Freelance lawyers have much more flexibility with their time and client caseloads. They can have their own office or they can work from the comfort of their own home.

The range of opportunities is greater for freelance lawyers which allows them to work in various jurisdictions. Since they will be working with attorneys at an establish firm, they are the ones who sign off and the duties lawyers finalize legal documents which the freelance lawyer assisted on.

24/7 Access 

In some cases, lawyers may have to provide 24/7 on-call access. Depending on the demands of the case, clients may require contact with their lawyers to help handle legal obligations in their particular situation. Offering 24/7 access to a lawyer is common for high-profile civil and criminal cases, and not typically provided by most firms.

However, in order for some law firms to remain competitive, there are 24/7 services that provides access to lawyers at any time of the day. This is particularly useful property for law students and for intaking new clients who may call an office for information when it is urgent for them to find an answer. There is a list of outsourcing solutions for lawyers that allows law firms to have round the clock access.

Relationship Demands

Lawyers are expected to have strong interpersonal skills since they will be working with clients dealing with a wide range of emotional and legal issues and personal situations.

Clients coming into an office may be angry, unhappy, or emotional upset because of their legal situation. Depending on how a lawyer communicates with their clients, it could make the difference between another successful case in civil law or an unfortunate pursuit of malpractice.

Having the social skills are critical for a lawyer to maintain their private legal practice as well. Lawyers will spend a significant amount of time communicating with their clients. They will use the telephone, e-mail, memos, letters, and other forms of communications to rely on information to their clients and other legal professionals.

Expectations and Responsibilities

Lawyers have demanding working conditions requiring attention to details, precision with communications and writing skills, and attentive decision making. If there’s an error in a lawyers judgment or action, it could result in delays and improper rulings in the courtroom.

Lawyers are greatly responsible for the outcome of their client’s case, which ultimately affects their lives and reputations. In some cases, lawyers are solely responsible for the decisions they make which can have an overall impact on a whole constitutional law firm. If firm’s don’t agree with their lawyer’s decision making or if it jeopardizes the profitability and ethics of environmental lawyers in a firm, lawyer’s can lose their jobs.

The workload for lawyers requires intensive research legal writing and investigation. Lawyers are expected to perform the same mental tasks in and out of the office. They may also have to follow a dress code.

 

In The Courtroom

When a lawyer goes to court, they serve as the representative of federal government for their client; they provide advice to other lawyers advise their clients; they explain the legal rights, obligations, and appropriate actions; they are an advocate of law and assert their client’s position; they negotiate terms and ensure an honest outcome; they evaluate evidence and structure compelling arguments; they write reports and summaries of the outcomes of their client’s legal affairs.

Lawyers going to court must act professionally and provide prompt support to their clients. In these situations, tensions can be high because rulings in criminal law and civil cases can completely alter a client’s life. While a lawyer may serve as a beacon of hope for their clients, they must also adhere to the Rules of Professional Conduct outlined by the American Bar Association (ABA) and protect themselves from being sued from malpractice.

Competition

Lawyers experience a significant amount of competition throughout their career. It begins with they attend law school, competing to enter some of the best law schools in the country. Those who get into those many law schools have a greater chance of landing a job at a high-paying firm.

If a lawyer does get hired as an associate in patent law alone, they must learn their trade while also proving useful to the firm. If an associate is offered to become a partner, they not only receive more legal work which provides more money, but they also hold greater responsibility regarding the profitability of lawyers work for the firm.

Law firms are constantly competing for clients in their district and legal offices. Having the right marketing strategy can make all the difference for those lawyers that succeed and those that close office after a year or two of practice.

How to restore balance to your work-life as a lawyer

It may be easier to manage legal hours and be well-balanced, but it make a lawyer’s working conditions more difficult. Here are several ways legal professionals may benefit from longer employment hours.

As a lawyer, it can be challenging to maintain a balance between work and personal life, but it is essential for your overall well-being and long-term success. Here are some tips to restore balance to your work-life as a lawyer:

  1. Set Boundaries: It’s essential to set clear boundaries between your work and personal life. Create a schedule that allows you to have dedicated time for work, as well as personal activities such as exercise, hobbies, or spending time with family and friends.
  2. Prioritize: Make a list of your priorities, both professional and personal. Focus on the most critical tasks and delegate or outsource some of the less critical ones to free up your time.
  3. Learn to Say No: Don’t feel guilty about saying no to additional work or commitments that may interfere with your work-life balance. It’s essential to learn to prioritize and protect your time.
  4. Take Breaks: It’s essential to take breaks throughout the day to recharge and avoid burnout. Take a walk, grab lunch with a friend, or engage in another activity that helps you relax and recharge.
  5. Unplug: Make a conscious effort to disconnect from work-related communication when you’re not working. Turn off email notifications, and set aside specific times for checking and responding to emails and messages.
  6. Seek Support: It’s essential to have a support system, whether it’s family, friends, or a mentor. Share your concerns and challenges with them, and seek their advice and support.

By following these tips, you can restore balance to your work-life as a lawyer and maintain your overall well-being and long-term success practice law yourself.

Is being a lawyer a stressful job?

Yes, being a lawyer can be a stressful job. Lawyers often have to deal with high-pressure situations, strict deadlines, long hours, and heavy workloads, which can contribute to stress and burnout.

In addition, the nature of legal work often involves dealing with conflicts over legal ethics, making difficult decisions, and representing clients in challenging situations, which can also be emotionally draining.

Furthermore, the legal profession can be highly competitive, and lawyers are often under pressure to meet billable hour targets and deliver results for clients, which can add to the stress.

However, there are ways to manage stress in the legal profession, such as setting boundaries, prioritizing self-care, seeking support from colleagues, and practicing mindfulness and relaxation techniques. It’s important to recognize the potential for stress in the legal profession and take proactive steps to manage it.

Should You Become A Partner At A Law Firm?

When you’re law career begins, you may find yourself working at a law firm as an associate and provided with a base salary. Transitioning from employee to becoming a partner at a firm is a great leap.

The path from associate to partner at a law firm may not always be clearly defined. However, there are a few criteria that can assist you if you’re being considered or have been offered to become a partner at a law firm.

The Path to a Partner at a Law Firm

Firms hiring lawyers often choose the best they can find. Applicants from top law schools are recruited first with interviews being limited to specific schools only.

There is a chance of distinguishing yourself in another way, however, most candidates for law firm positions will be considered by pre-selected schools.

Upon hire, your career often starts as an associate. You will be working with a mentor to learn how to practice law. At this time, you will be paid a relatively high salary as the law firm is investing in you at their firm.

While law firms seek to find the best potential lawyers, not all make partner at their firm. Some may leave to start their own private practice or start a firm of their own after a few years with the firm. The path to becoming a partner can be long and take now take over ten years before it occurs.

Partner vs. Non-Partner

On becoming a partner at a law firm, you not only take on more responsibility but also receive an equity stake in the firm’s profits. This provides you access to draw profits to cover your bills and monthly expenses. At the end of the year, you’ll be able to take a larger share when profits are distributed.

This is the typical style of partnership, however, there is also the possibility of becoming a non-partner which does not give you an equity stake in the law firm. Law firms have been adopting varying styles of multi-tiered partnerships which provide increases in salaries (and responsibilities) instead of receiving a small percentage of the firm.

In some cases, law firms may have different types of partnerships available. For example, you can be able to become an executive or managing partner.

There are many factors that influence the structure of a law firm and how it establishes available partnerships. Depending on the size and growth of a firm, offering a non-partnership promotion may be more financially secure than offering equity stakes. Law firms can be an LLC or a corporation and their level of success can determine how much access to equity their rising associates may receive.

Cost of Making Partner

Becoming a partner may not come cheap. Law firms that offer a partnership with an equity stake will often ask for a “buy-in.” That amount varies for each firm, however, some of the top firm’s may require hundreds of thousands of dollars as a capital investment.

Law school is already an expensive investment and many lawyers take years to pay back their loans. If you’re one of the few being fast-tracked to a partnership, consider the capital that may be needed to partner-up.

The “base” capital investment is not the only expected cost new lawyers are expected to cover. Becoming partner means you will be responsible for the costs of benefits and additional income tax deductions.

Finally, some associates moving into a position of being a full-fledged lawyer may experience a shift in lifestyle. This too can come with a heavy price tag.

Putting the financial situation into perspective, law firms don’t want to see their selected partners making less than senior associates. Partners are carefully groomed into their position and law firm’s take precautions to choose them carefully.

Why “Buy-in” to a Partnership?

The capital required to “buy-in” to a partnership position is needed to make investments and expansions at the law firm. You may not have to contribute the full amount as some law firms allow for a contribution that is spread out over a couple years.

Firms may offer a loan structure which secures the capital while imposing a debt onto the partner. However, other firm’s may opt out of requesting “buy-in” capital to avoid paying out a partner who decides to leave after the first few years. Another approach may be to delay the required capital investment by a year so that new partners can develop their services and get into the flow of their new career.

Benefits to Becoming a Partner at a Law Firm

After years of law school and enduring the high-stress legal world as an associate, becoming a partner adds the following benefits to a career in law:

  • Increased pay
  • Equity stake in the law firm
  • Greater prestige and power

Disadvantages to Becoming a Partner at a Law Firm

While the increased pay and access to the firm’s profits may seem like a lucrative leap in your career, here’s a few things that may be disadvantageous:

  • May take years to the firm before being considered a partner
  • Greater liability (i.e. sued for malpractice or if the law firm goes bankrupt)
  • Must pay additional fees: medical insurance, malpractice insurance, etc.
  • Required capital “Buy-in”
  • Consequences for not keeping the firm profitable

If becoming a partner at a firm is not your interest, you may want to consider starting your own law firm.

Office Supplies Every Lawyer Should Have

For lawyers who are starting their own law firm having the right office supplies with help with staying organized and improving productivity. An additional purpose that office supplies should provide lawyers is to set a strong first impression whenever clients enter the office.

Whether you’re changing directions in your career or just getting started practicing law, having the right supplies and best website design will be determined by your budget and personal preference. However, one thing to consider is that purchasing the supplies for your lawyer’s office is one of your first business decisions. Purchasing a beautiful mahogany wood desk then experiencing budget cuts, later on, could result in an office environment that’s less than ideal.

Furniture Set First Impressions

Although legal services aim to help people in various situations, lawyer’s must consider their practice with business in mind. Setting a good first impression begins the moment prospective clients steps foot in your office, takes a look at your suit, and scans the conditions of your office.

  • Desks: This will be your workstation. Having a spacious and large desk can help with productivity and reducing the feeling of working in a cramped space. You should consider the height of your desk in relation to your body size. If you have a computer, will you place it on your desk or have an additional side table to use it?
  • Chairs: While your desk is vital for your workflow, having the right chair requires careful consideration. Consider this the throne of your working world. You’ll want to invest in something that is comfortable for the days you’ll spend hours working on your cases. Depending on whether you purchase a chair with wheels or four wooden legs, you may want to purchase a plastic floor covering to improve mobility and reduce damage to the office floor.
  • Bookshelves: these are a necessity for a lawyer’s office. Bookshelves allow you to organize all your law books, keep them in place, and show them off to those browsing around the room. It’s best to choose a bookshelf that matches your office furniture to avoid clashing.
  • Writing Supplies: this one may seem obvious, but it is important to have a bulk supply of writing instruments to work with your clients. In addition, your clients may be required to fill out forms and provide their signature so it is important to have extras at hand. As your practice grows, you can invest in branding your law firm, you can get pens with your logo, law firm name, and contact number.
  • Envelopes: here’s an office supply lawyer’s don’t want to run out. Law offices send out letters to clients and other attorneys on a daily basis. Buying envelopes in bulk is a simple and affordable solution which allows you to have envelopes available whenever you need them.
  • Lighting: most offices are built with good lights to keep the office bright and functional. However, you may find that some parts of the office may feel darker than others, especially if you’re stuck working after hours. Investing in a lamp to provide additional light in the office can help make it more inviting.

A few more fundamental supplies lawyers should have in their office include trash cans, recycling cans, magazine and coat racks.

Lawyer Office Supplies: Quick Checklist

In addition to the items above, you probably need the following items below. You can cut costs if you buy in bulk and keep extras in a storage space. Also, creating a partnership with a supplier can provide you with additional benefits and discounts.

As you prepare your office it can be easy to forget all things you need for your office. Here’s a checklist to ensure you have everything you need:

  • Stationary supplies
  • Legal pads
  • Paper (legal-size and standard)
  • Envelopes
  • Protective desk covers
  • Coffee Machine (a must)
  • Sticky notes
  • Pens
  • Pencils
  • File folders
  • Staplers
  • Staple remover
  • 2 and 3 hole punch
  • Tape
  • Sticky tabs
  • Scissors
  • Rubber bands
  • Paper clips
  • Corkboard and pins
  • Three-ring binders

This list should serve as a starting point to getting the supplies you need at your office. You will be able to find most of these supplies at your local stores or you can shop online to find more variety and style. While it may be tempting to cut corners to save some money in the start, remember that the environment of your lawyer’s office can shape the overall impression of your legal practice. If you’re not too concerned about your office space because you often meet clients somewhere in the community, here are some things you’ll find in a lawyer’s briefcase.

Legal Document Software for Lawyers

Imagine having a solution to writing out the same forms, again and again. For lawyers manually inputting information, legal document software may be a new way forward.

Legal document software provides lawyers with the ability to accurately and quickly create legal paperwork. Automation in the legal world may seem like a frightening future. However, when you can save time on redundant tasks, greater opportunities for the firm can be found.

What is Legal Document Software

Legal document software is a modern approach to improving efficiency and workflow at the office. By reducing the workload, lawyers can focus on reducing costs, saving time, and keeping their clients happy. Don’t be confused with legal management software, as this focused primarily on creating important legal materials.

Legal document software provides lawyers with a variety of templates that can be branded, designed, and customized for every client’s need. Templates allow lawyer’s and their assistants to complete tasks in much less time.

Functions of Legal Document Software

Aside from the obvious time-saving benefits of having ready-to-use documents, legal document software provides the following functions:

  1. Document Scanner Tools. If you have to scan your documents, you can easily upload into the program and convert them into PDFs and images to send to clients.
  2. PDF Tools. Since PDFs are a common document format lawyers send to clients, the PDF Tools allow editing, modifying, and adding signatures to legal documents.
  3. Automation Tools. There are certain parts of documents that must be added to every document. By creating a template in advance, these elements can be added to a legal document to save time.
  4. Data Control. Saving and organizing files are easily managed. You can also ensure that newer versions and updates never override previous versions to reuse them again if needed.
  5. Integration Tools. If you have a CRM service or want to send documents directly to your client’s emails, the integration tools allow you to connect your accounts.
  6. Legal Signature Integration. Some legal document software can be used with digital signature tools to create legally binding documents for computers or mobile devices.

Legal Document Software Precautions

Just as you secure your legal documents in locked cabinets and safe locations, you must consider the safety and security of your digital documents. Failing to keep your legal documents safe can lead to some serious legal consequences. Protecting your digital documents from hackers and theft must be a top priority.

To combat comprised data, legal document software offers a range of solutions to ensure you legal documents remain safe. Some may use a two-step authentication (i.e. providing a password and a pin code on your phone) or require a direct portal through a secure channel.

Storage Options

When deciding on which legal document software to purchase, you’ll want to consider whether to have a cloud-based storage or on-premise storage.

Cloud-based storage offers a secure server from the service provider to save and access data. Going back to the previous point, you should check with the service provider to ensure that your data is encrypted, has back-ups, and high-grade security.

These cloud-based products are offered via subscription license. You will be expected to pay a recurring monthly fee, or if available, a reduced annual rate. This may seem like an appealing choice as the fees are much less in the beginning.

On-premise storage allows you to manage and store documents directly on your devices. You own the software, instead of subscribing month-to-month, and you may require your own IT support. Keeping your data on private servers and away from your own laptop can prevent a situation where your computer malfunction and all data is lost.

Examples of Legal Document Software

MyCase offers cloud-based document solutions to improve communications with clients and minimize daily legal tasks. It features an intuitive form filling tool with task automation. They also provide solutions for organizing case documents, sending encrypted messages to clients, the one-click firm generated reports, billing solutions (i.e. invoicing and payment collection), and calendaring.

Pricing is just $39 per month for their cloud-based subscription. You can also try MyCase free for 30 days.

Abacus Law provides case management and document automation software. This is a cloud-based service with AES 256-bit encryption. With applications for androids and iOs, you can even access documents from your smartphone. In addition to their automation services, Abacus Law offers a full suite of useful tools such as email management, analytics software, and accounting software.

You’ll have to contact their sales department for a quote or schedule a time to see a demo.

TimeSolv has not only document management solutions and automation but also other tools to manage many aspects of your firm. Their document automation software allows you to create custom files unique to each customer while reducing the workload with custom templates.

They have a sliding pricing scale, depending on the size of your firm, with the starting price being $34.95 per month/timekeeper. You can also try it free for 30 days.

PracticePanther offer legal document solutions for small sized law firms. Their focus is to cut costs and save time for lawyers. They also offer a suite of services such as 1-click invoicing, email integrations, CRM, chat applications, and trust accounting. They offer a secure cloud service following HIPAA compliance.

Their monthly plan starts at $59 per month with a 7-day free trial.

Important Note

Legal document software is not an alternative to creating and managing all documents. The vast number of documents required for lawyers to perform their duties can be too much to convert into digital documents. Digital software should be used primarily to reduce redundant tasks and improve workflow in critical areas of your practice.

10 Tips To Avoid Legal Malpractice For Lawyers

Although lawyers fight to protect their client’s interests,  it is equally important to protect themselves from legal malpractice. Lawyer-client communication is one of the biggest factors that lead to situations where clients turn on their lawyers. Others include time management and not meeting deadlines.

Regardless of the reasons behind the claim, there are a few things lawyers can do to avoid legal malpractice.

  1. Require a retainer. To avoid losing funds request money in advance for your services (you can set up an automated accounting system to remind you when your trust fund is running low). Whenever a client fails to replenish the retainer, stop working. Your services are based on the hours you put in for the client which they have to pay for. By establishing this strict guideline, it holds you accountable for your services and reduces problems with collecting payments later on.
  2. Have a written contract. When you’re consulting a new client, be sure to provide them with your core services in writing. Include in this document information about your retainer, terms of service, and clearly define what you are obligated to do under the retainment.
  3. Document diligently. While it will be impossible to document every detail regarding your matter, putting a consistent effort toward documenting your interactions with clients can reduce legal consequences should your client sue. Letters may be effective, however having emails, notes, and documents with time-entries can be most effective. If you’re providing advice regarding serious issues due to drastic situations, you may want to consider recording this information. If for any reasons a client confuses your words and questions what you said, you can look back on your documentation to provide clarity and avoid malpractice.
  4. Get to know your client. This point should be number 1: know who your clients are. If you’ve established your law firm as a limited liability company (LLC) you’ll have to clearly distinguish between your responsibilities, your interactions with your client, and the relationship with the firm. You may have to state in clear terms that you are only a representative of the firm and what that means between you and your client.
  5. Never miss a deadline. For new lawyers, they can be most challenging if you underestimate your workflow and time management. Setting realistic deadlines and completing tasks ahead of schedule can avoid conflicts with your clients. Remember, when you deliver earlier than the client expects, the results tend to lead to a satisfied client.
  6. Avoid suing your clients for fees. Although you may have the documentation and support to provide a claim against your client, pushing a lawsuit on a client to collect fees can backfire. If you sure your client, they’ll likely review their own documentation and experience then find a way to countersue for malpractice (i.e. implying that was the reason they stopped paying in the first place). Even if you are insured, some insurance policies are exempted from protecting you from malpractice claims if you are suing your clients for missed fees.
  7. Refer clients to others. It can be tempting to take on clients in an area you are not familiar with if you are experiencing financial pressures. The best thing to do is to build your network and refer such clients to close connections to avoid misrepresenting a case that may be too much to handle. In the long run, building relations with other lawyers and firms can lead to referred clients coming back to you.
  8. Understand the ethical rules. This applies especially to conducting online marketing and other web related tasks. The ABA has ethical rules that all lawyers are expected to follow. While the rules themselves may not be black and white, understanding what you can and cannot do online can help you avoid problems should sensitive information be leaked or clients have a bad experience with some of your outsourced legal staff.
  9. Connect with your client. It is important to know your client, especially when detailing the contract for your services, but it is just as important to build rapport. Are you operating a profession or running a business? While it can be enticing to provide legal services to earn a salary, there comes a line between working for money and working for people. If your clients are just a means of making money to enjoy your lavish, rich lifestyle, it shouldn’t be a surprise that malpractice lawsuits continue to come in.
  10. Get malpractice insurance. In the worst case scenario, having malpractice insurance can protect you. Malpractice insurance policies vary from provider to provide so you should review carefully the terms and protective benefits before choosing the right policy. Here’s more information about malpractice insurance for lawyers.

These are just 10 points to avoid malpractice at your law firm. If your focus is providing exceptional legal services, build connected relationships with your clients, while providing fair fees, getting sued should be the least of your worries.

Top 7 Law Firm Accounting Software For Lawyers

Accounting programs for lawyers make your legal services run more effectively and efficiently. There are many accounting programs available and most are designed to improve time management, billing, accounting, and case management.

To save you time, here is a review of the top 7 law firm accounting software designed specifically for lawyers. Hopefully, you will find the best software program that is the right fit for your legal services.

#1: Clio

Clio’s focus is to reduce the number of time lawyers spend on administrative tasks. The best part about Clio is that you only need to pay for the monthly subscription. After you subscribe, you won’t need a network administrator to maintain the software and you can run it on your PC or mobile device.

In regards to security, Clio’s cloud-based allows you to store sensitive information on your computer while being accessible to you anywhere.

Clio is one of the most simple accounting software programs for lawyers by handling all your basic administrative tasks while on the go.

Features:  

  • Matter Management
  • Time Tracking
  • Billing
  • Client Payments
  • Legal Accounting
  • Calendar
  • Lead Tracking
  • Document Management

Pricing starts at $39 per month and you can get started with a trial using just your email.

#2: Xero

Xero has been rising in popularity in recent years and has been in competition with QuickBooks (#5 on this list).

Xero features an easy-to-use software service because it is entirely web hosted. There is no downloads or installations required. You can access your accounting information from any device and all browsers (Google, Firefox, Windows, etc.).

With a subscription to Xero, you can add unlimited users to manage your accounting. There is no additional fee for users which is common in other accounting software services on this list.

The highlighting feature of Xero is that is most useful for small law firms and includes comprehensive user guides as well as responsible customer support.

Features: 

  • Payroll Management
  • Unlimited Users
  • Expense Tracking
  • Invoicing and Billing
  • Customizable Reports
  • W2’s and 1099’s
  • Direct Deposit

Xero’s starter plan limits you to 5 bills and 20 bank transactions. However, you can try their software free for 30 days.

#3: Bill4Time

Bill4Time is a dedicated billing software solution for lawyers. They focus on providing law firms with the ability to create professional invoices quickly and easily.

Clients will have the option to pay online which will be tracked and recorded on the dashboard. Bill4Time accepts Paypal, Stripe, and all major credit cards. From a billing perspective, Bill4Time makes client billing seamless.

Features:

  • Client Billing
  • Time Tracking
  • Invoice Templates
  • Client and Account Management
  • Reporting
  • Online Payments
  • Expense Tracking
  • Mobile Apps

Bill4Time’s starting price is focused on solo law practitioners with more options for those running a law firm with multiple partners. You can also sign up to try Bill4Time for 30 days.

#4: Legal Files

Legal Files provides case management and matter management solutions to improve a law firm’s legal management needs.

Legal Files is commonly used by corporate legal departments, law firms, university legal departments, insurance companies, and various levels of government.

Its features allow lawyers to manage their cases, emails, documents and contracts, contact information, e-billing, and invoicing. Legal Files’ key feature is that it allows lawyers to automate their office workflow to free up time for lawyer’s to dedicate to their clients.

Features:  

  • Corporate Matter Management
  • Government Case Management
  • University Matter Management
  • Insurance Litigation Management
  • Contract Management
  • Law Firm Case Management
  • Investigation Management
  • Legal Aid Case Management

Legal Files offers pricing licensing packages with a one-time payment. You’ll have to contact the company for more information on a package that suits your firm.

#5: QuickBooks

QuickBooks made the list because it provides a powerful accounting software solution for every industry. It has detailed reporting metrics allowing you to capture the costs of all your firm’s activities. From gas mileage to expenses to payroll, QuickBooks does it all.

QuickBooks for its well-rounded accounting solutions and robust set of features. They have an as strong reputation and have been in operations since 1983.

While the capabilities of using QuickBooks and all its add-ons may seem overwhelming, their user interface and customer support make integration into your law firm’s accounting needs simple and straightforward.

Features:  

  • Cash Flow Control
  • Expense Organization
  • Spending Automation
  • Custom Invoicing
  • Easy Payment Solutions
  • One-click Reporting
  • Multiple-user Access
  • Payroll Solutions
  • Taxing

QuickBooks has some of the most affordable pricing plans for their accounting software. You can save 50% by purchasing right away or start with a trial for 30 days. There are also additional add-ons such as Enhanced Payroll ($19/month) and Full-Service Payroll ($49/month) available for the Simple Start, Essentials and Plus plans.

#6: PCLaw by LexisNexis

PCLaw by LexisNexis is a trusted software management solution used by over 15 000 law firms. It offers complete control over your billing and lets you charge for the time effectively.

PCLaw is a robust accounting software for lawyers and is streamlined toward accurate billing through their Time Entry Advisor.

Installing PCLaw just takes minutes and all upgrades are managed within your maintenance plan. For a worry-free, lawyerfocused accounting software, PCLaw would be a great choice.

Features:  

  • Accurate Time Tracking
  • User-Friendly Interface
  • Billable Hours Tracking
  • Accounts Payable, Receivable, and Banking
  • Financial Reporting
  • Trust Accounting
  • Advanced Security Settings
  • Visual Analytics

#7: ProLaw by Thomson Reuters

Thomson Reuters is a dedicated and trusted intelligence technology company that has developed ProLaw specifically for lawyer’s accounting needs.

This accounting software is suitable for mid- to large sized law firms. Their suite of accounting solutions provides expense management along with mobile tracking for lawyers who spend time working on cases remotely.

Like other law firm accounting software on this list, ProLaw offers custom invoicing, accurate tracking, and document management. The program is more sophisticated than others here but their training modules and both online and email support provide you with the help you need to get set up.

Features:  

  • Case and Matter Management
  • Secured Data Storage
  • Financial Reporting (1099s, Budget, Billing, etc.)
  • Cost Recovery
  • Expense Tracking
  • Calendaring & Docking
  • General Ledger
  • Online Bill Payments
  • Billing and Invoicing
  • Bank Reconciliation
  • Accounts Billable and Receivable

To start using ProLaw, you’ll have to contact their sales team for a quote.

Best Live Chat For Lawyer Websites

Choosing the best live chat for your law firm’s website may come down to pricing, support, and functionality. Before reviewing a few live chats you can use for your website, let’s look at a few key features to help in your decision making.

The first thing to understand is what you can do with live:

  • Pre-chat Message: provide a pop-up to a visitor to prompt them toward clicking the button and starting the live chat session.
  • Pre-chat script: provide a series of questions the visitor must answer before the live chat session begins.
  • Proactive Live Chat: offering a live chat session to a visitor upon arrival.
  • Reactive Chat: waiting for a visitor to initiate the live chat button.
  • Unavailable Chat: when live agents are not available, an optional form is sent to the visitor to provide their email.

Next, in the marketing world, turning a website visitor into a paying customer (or client) is known as a conversion. Live chats are a great tool to increase conversions if you know how to use them.

Quick Tips for Live Chat

Take into consideration the following when choosing and setting up a live chat solution on your law firmès website:

  1. Who Will Be Responding to Chat Requests? Will you be handling the chat notifications or an assistant? There is also the option of hiring a virtual receptionist and outsourcing. Are you aware of the ethical implications to answer legal related questions?
  2. How Are Chats Being Answered? If you understand the ABA’s ethics rules for lawyers, you’ll know what kind of information you can or cannot collect during a live chat. If you have chosen a live chat with outsourced assistance, will they be given a script? Are they proficient in English? How should they handle sensitive information?
  3. What Are Your Costs? There are many live chat solutions available and prices range from completely free to high hourly rates for active chat agents. You may also find the option to pay per lead or to pay per chat.

Now that you have an idea what to look for in a live chat software for your website, let’s look at a few options.

Live Chat for Lawyer Websites

Client Chat Live

Overview: Client Chat Live offers live chat solutions for small business, medical practices, and legal practices.

Installation: Their installation team provides you with the HTML to include on your website and simple steps to get started.

Features:

  • Proactive Pop-ups: invites visitors to start using the chat messenger
  • Branded chat boxes
  • Monthly chat reports (include all chats, summary of visitor details, and analytics)
  • Custom scripts for their operators
  • Live phone transfer
  • CRM Integration
  • 24/7 operator availability

Languages: Available in English and Spanish  

Pricing: Contact the company for a free quote. 

Legal Chat 24/7

Overview: Legal 24/7 is a live chat provider dedicated exclusively to lawyers. They offer a team of trained operators capable of using legal language. They can also assist in designing custom chat scripts that suit your law firm’s style.

Installation:  N/A

Features:

  • Legal training operators with focus on conversion
  • Live phone call transfer
  • Live chat 24/7/365
  • Branded chat boxes
  • Analytics
  • CRM integration
  • Lead notification (email, phone call, etc.)

Languages: Available in English and Spanish

Pricing: Pay per lead. Contact the company for more details.

Apex Chat

Overview: Apex Chat offers both live chat software and professional agents 24/7/365. They have agents specialized in personal injury, criminal defense, bankruptcy, family law, immigration, estate planning, and other legal areas. Apex Chat is a leading provider of live chat solutions for lawyers.

Installation: N/A

Features:

  • Multiple chat agents available 24/7
  • Live phone call transfer
  • Practice area trained operators
  • Pre-defined scripts
  • Customizable messenger (for branding)
  • CRM Integration
  • Geo-mapping and routing
  • Detailed reporting

Language: Available in English and Spanish

Pricing: Pay per lead, with the ability to cap billing. For more information, contact their sales team.

The following live chat providers are not specific for legal services.

Chat.io

Overview: Chat.io offers a highly functional live chat messenger for your website. You’ll see a simple chat messenger in the bottom right corner of your website with the option to add the chat agent’s image and personalized message. They also offer 14-day free trial.

Installation: After you sign up for your account, you’ll receive an HTML code to place on your attorney website. They offer easy-to-understand instructions for this task.

Features:

  • Create canned messages
  • Check chat status
  • Share files
  • Create smart or manual chat (for offline)
  • Use on multiple websites and integrate into Facebook
  • Receive chat ratings
  • Access to agent profiles and transparency
  • Only $10 per teammate/month

Please note, this chat service only offers access to their live chat software. If you need agents, you may have to outsource.

Other live chat software similar to Chat.io include:

These live chat services offer manual live chat solutions. If you don’t have the staff to manage your live chats, you can outsource and provide scripts or set up an autoresponder requesting contact information.

Overall, the benefits of using non-legal focused live chats would be their affordability. However, the inability to hire staff available 24/7 can lead to missed leads and prospective clients.

In contrast, the live chat services devoted to the legal industry include operators who can speak both Spanish and English. In addition, with pricing being pay-per-lead from talented operators focused on conversions, you’ll get exactly what you pay for.

The Biggest Mistakes Lawyers Make With Advertisements

Lawyers depend on advertisements to build an awareness of their legal services and attract new clients to their firm. While traditional methods are still in use, online marketing (via hiring the best Facebook Ads agency and the best Google Adwords marketing agency) are becoming the common trend for advertising.

If you’re considering to use advertisements for your law firm, here are some of the biggest mistakes lawyers make and what you can do to avoid them.

Unfocused Marketing Campaigns

You may have a large budget to spend on marketing your law firm, but if you don’t have a focal point you’ll be spending your money on nothing. You can create a generic “contact for a free consultation” marketing message and take anything that comes in the door.

Or, you can segment your marketing message and target the specific legal services you offer. Invest your time and money creating marketing messages related to the specific cases your law firm handles.

Once you concentrate your marketing efforts you can find the right prospects for your firm.

Poorly Written Content

The content you publish on your website is a representation of you and your law firm. The internet is filled with spammy websites and people know when they’re being sold to.

Your content should be informative, error-free, and relatable to the people you think will read it.

Also, to improve the effectiveness of your content, add logical and emotional reasons to hire you. People are searching for someone who can truly help them with their problems.

Use your content to tell people you understand what they are dealing with and that your legal services are here to help.

Asking For Too Much

Your advertising efforts may be effective and delivering high traffic to your website. However, you may find that no one is contacting you for more information or to start a consultation.

If you’re asking prospective clients too much information in your contact boxes, many prospects are likely to turn away. People are constantly concerned about their privacy and with the rise of identity theft, there is a hesitancy to sharing personal information online.

Nonetheless, lawyers require some information to begin evaluating their case and being able to respond to it. Only ask for as much as you need and after receiving their contact information you can begin to ask the questions needed to get their case started.

Complex Web Design

There’s nothing more frustrating for a visitor to a website than a complex and confusing web design. This is known as your bounce rate, which is the number of visitors that come to your website then leave right away.

When you’re putting your legal services online, consider your visitors. Ask yourself these questions:

  • What is the most useful information my visitors need?
  • Does my law firm web design have a clear call to action (i.e. call for a free consultation)?
  • Is my contact information easy to access or will a visitor have difficulty finding it?
  • Does my website invite visitors to join my social?
  • Would adding a pop-up lead capture improve my conversions from visitors to clients?

If you’re struggling to come up with an effective web design for your law firm, consider these best law firm websites from 2017.

Also, if you have analytics set up on your website (i.e. to monitor where visitors are coming from and where they are frequently visiting) find your best content and feature them in the sidebar of your content pages.

Spending Your Entire Marketing Budget

Whether you’re using Facebook Ads, Google Adwords or and Instagram advertising agency, you have complete control over the duration and style of your marketing campaign. If you spend your entire budget without testing different ideas, you may end up with a lower return than you hoped for.

Start by setting your budget low and creating a series of tests to see which messages make the most impact on your target audience. The analytics offered in Facebook Ads and your Google account can help you determine which campaign is effective and could use more of your marketing budget.

Incongruent Landing Pages

In the world of advertising, having a congruent message is crucial. You’re marketing message and your landing pages should live up to the promise you’re making.

Advertising something like, “Steps to take after getting in a car accident,” then sending them to a landing page with a promotion to your service may not deliver the best results.

The purpose of proving valuable content online is to establish yourself as an authority in law as well as trustworthy.

Use your landing pages to capture leads in exchange for content that people are looking for.

Not Focused On Converting Visitors

You can spend thousands of dollars on advertising to get traffic to your website. However, if your website is not developed to turn those visitors into clients, you’ll be wasting your marketing budget.

The purpose of any website, especially a lawyer’s website, is to convert visitors into clients. There are many ways to do this. You can send visitors clicking on your Facebook Ads to a landing page requesting their email in exchange for valuable content.

Or, perhaps the most effective method of converting traffic, is by adding live chat to your website. Having the ability to communicate with visitors while they are live on your site allows you to address any questions they may have and arrange a consultation immediately.

The alternative would be to hope they find your contact page and send you an inquiry.

Not Having A Unique Selling Point

Having a distinct call to action is an important feature for any lawyer’s website. In addition to that, your website should have a unique selling point which differentiates your legal services from others online.

What makes you different from other law firms? How can you help more than other law firms with the same legal services?

Having case studies and client referrals on your homepage are one way of showcasing your legal abilities to prospective clients. However, you should take a moment and ask yourself what can you offer that differentiates you from your competitors.

Now that you know some of the mistakes lawyers are making with their advertisements, you may want to review advertising regulations from the State Bar.

3 Easy Ways To Gain Clients Using Your Phone Number

We already know that if your law practice isn’t present online, you’re depriving yourself and your potential clients from finding you. A good website is one of the best ways for a broad range of clients to find your services, learn about what you do, and most importantly, get in contact with you. This is essential when considering that even way back in 2013, 76 percent of consumers used online resources when looking for an attorney.

Once your site has convinced a visitor that you can handle their needs, they’ll want to contact you. The methods and devices people use to access the Internet have changed significantly according to iLawyerMarketing’s study. They asked participants what devices they’re most likely to use when searching the internet for law firms, and overwhelmingly, the most common answer was smartphones, followed by a combination of smartphones and a desktop or laptop computer—this means making sure that your website works just as well from a mobile device as it does from a personal computer.

The value of traffic from phone calls can’t be understated: A Google-commissioned survey performed by Ipsos asked which phase of decision-making is most likely to involve a phone call to a business. Findings here are critical to how your law firm designs an online experience: 65 percent of respondents said they’re most likely to call during the research phase, and 68 percent said they’re most likely to call once they’re ready to purchase. Lucky for you—we’ve compiled 3 easy ways to use the phone to your advantage.

Make Your Contact Information Impossible to Miss

According to the 2014 U.S Consumer Legal Needs Survey, 74 percent of those who begin a search for an attorney online end up contacting via phone, so making your phone number clearly accessible is everything. Therefore, it’s a good practice to add a phone number at the bottom of every page on your website, as well as at the end of certain passages of text. When a visitor is finished reading, they’re immediately faced with a phone number they can easily call. This Tallahassee law firm’s website does a good job:

The office’s address and phone number immediately follows the text, which itself includes a link to their contact form.

Images: pelhamlaw.com

They also feature their phone number at the bottom and top of every webpage, in addition to a separate “Contact Us” tab. With even a quick scroll through their site, you know the information you’d need to contact them is available with just about zero effort required to find it.

Enable Click-to-Call

The same Google survey referenced above found that 72 percent of those who search for local professional services are “extremely likely” or “very likely” to call a business if a phone number is accessible directly from search engine results. This means ensuring that your website works smoothly from a mobile device is paramount—especially since they’ll likely be contacting you from the same device they used to find your website.

These local firms, as well as a button that places a call to them, are available immediately from a search of “Tallahassee law firms”. This feature will also allow your site visitors to tap your number and automatically initiate a call. The ability to call a firm immediately after searching greatly increases the likelihood of an interested party giving you a call—if there’s one thing you make sure of when it comes to your firm’s Web presence, it’s this. (Your trusty website provider can help you with this)

Choose a Phone System to Back You Up

Now they’ve looked through your site, found your contact information, and they’re ready to call—there’s even a decent chance they’re ready to do business. Do you have a telephone system in place that can make sure every caller’s voice is heard? Any attorney knows they spend a lot of time fielding phone calls; they might even have a receptionist or someone else do it for them. But what about when you’re out of the office?

You can’t exactly answer a potential client’s call from a courtroom or an appointment, which is why the right phone system is so important in converting interested leads into trusted clients. Cloud-based phone solutions are affordable and integrate easily into an existing desk phone system. They allow you to route calls to the proper destination using an auto attendant. (Press 1 for Billing, Press 2 for Dave) They can also be easily configured to route calls from one phone number (say, your office phone) to any other device (a personal mobile phone, house phone, or even an answering service) through Voice over Internet Protocol, or VoIP, software. This means business calls are accessible from any device, regardless of where you are.

Additionally, they often feature other useful tools like voicemail and call recordings sent straight to your email and the option of local or toll-free phone numbers to fit the size of the market you’re looking to reach.

As Sam Glover of Lawyerist put it, your website is your business card. Except, of course, that it can hold a great deal more information and is far less likely to end up in the trash can outside of a Starbucks. The fact is, the majority of incoming clients will find you online, and creating an informative and effortless experience on your website puts you in the best possible position to gain new clients. All that’s left is to make sure you answer.

Julian de Sevilla is a Marketing Specialist at Tresta, a cloud-based phone system for businesses. He manages the company’s social media accounts and writes about a range of topics regarding communication and technology on Tresta’s blog.