Category Archives: Ultimate Guides

Suit Advice for Lawyers

The way you dress often has a lasting impression on people. Lawyers are typically known to wear sleek suits that give them an appearance of authority and power.

While some law firms may be adopting a business casual dress code, associates and lawyers would be wise to ignore this. Formal business appearances will always be necessary if you’re heading into the courtroom or providing a client consultation.

Being caught in a casual outfit is not going to set a professional impression. To truly look like a lawyer, you’ll want to dress like a lawyer. If you’re wondering what you should wear at the office or when heading into the courtroom, here’s some advice about suits to wear.

Suit Color for Lawyers

Before reviewing a few suits for you to consider, you may want to know some of the latest trends in fashion.

Just like in business, you should follow the K.I.S.S. principle: Keep It Stylish yet Simple.

Black – tends to be seen as the most professional go-to for suit colors, however, it may not be suitable to wear in the courtroom. Black suits are often worn at funerals and this is not the impression you want to set when you step in front of a jury

Navy – this is a common color found in the courtroom and having the additional pinstripes is a classic lawyer’s look.

Brown – this color is often seen as informal and may be best to wear in the office and not in the courtroom.

Charcoal – here’s another common color worn in the courts, charcoal can be paired with many colors to give yourself a complimentary look.

White – you might have to be a lawyer working with high-class celebrities to pull this off.

Olive think about your skin complexion, olive is a color that is difficult to match.

While color is an important feature when considering what suit to wear at the office and when going to court, style is equally important. Polka dots may be your thing, but it may not convey the impression you desire. Remember to keep it simple, flat colors with the occasional pinstripes can provide a great foundation for your lawyer’s wardrobe.

Suit Accessories for Lawyers

Your suit serves a few specific purposes: to look sharp, to look prepared and to look professional. When selecting accessories, there are a few items that can put your suit together or strip away the appeal.

Necktiesevery lawyer in a suit needs a necktie. Depending on the style of suit you wear, choosing the right necktie can accentuate your overall appearance. Having a simple silk necktie with stripes or a solid color can maintain a professional appearance. Using bright colors, while showing off your personality, can be distracting.

Cufflinksgetting a sophisticated pair of cufflinks that add a touch of style to your lawyer’s suit. Try not to get anything too bold as a simple set of cufflinks should be all you need.

Tie Clipswhile not a significant enhancement to your overall appearance, having a tie clip makes your suit more functional and looking neat.

Maintaining Your Suits

There’s something about suits that have an effect on people’s personalities. Suits tend to add a boost of confidence, make you feel stylish, and of course, convey that you are serious about your career in law.

However, suits can be pretty expensive. If you’re in your first year of practicing law or you’re experiencing a financial crisis, you may try to use the same suit from your university years.

In all likelihood, the body you had years before is not the same body you have today. Having a properly fitting suit can make all the difference when interacting with new clients at a free consultation. Consider getting your suits refitted at a tailor or make an investment and restock your wardrobe.

Another important thing to do with your suits it to properly care and tend to them. Here are a few tips to guide you:

  • Never put it in the laundry, always dry clean.
  • Hang it up with a hanger whenever you don’t wear it.
  • Have multiple suits to give some suits a break
  • Brush it down with a soft brush to reduce dry cleaning visits
  • You’ll ruin your suit if you use an iron

Suits for Female Lawyers

Women’s fashion tends to have much more diversity and flexibility than men’s. However, even with the acceptance of casual attire in some law firm’s, sticking with a conservative attire works well with interviews, court appearances, and client meetings.

In the past, skirted suits were the expected dress code for female lawyers. However, this has changed and women in law are now seen wearing pantsuits. If you are considering to wear skirts, the common rule of acceptance is that your skirt should fall below the knee.

While suits are a common necessity for lawyers, women can wear other acceptable clothing such as cardigans, vests and collared polo shirts.

Women searching for suits to practice law have a few more things to consider than men. Wearing tight-fitting suits and low cut tops of any kind will be seen as inappropriate. As well, wearing skirts above the knee can be distracting and unprofessional.

Overall, there are similar rules that apply to both male and female lawyers: wear suits that fit properly and maintain professionalism.

Office Supplies Every Lawyer Should Have

For lawyers who are starting their own law firm having the right office supplies with help with staying organized and improving productivity. An additional purpose that office supplies should provide lawyers is to set a strong first impression whenever clients enter the office.

Whether you’re changing directions in your career or just getting started practicing law, having the right supplies and best website design will be determined by your budget and personal preference. However, one thing to consider is that purchasing the supplies for your lawyer’s office is one of your first business decisions. Purchasing a beautiful mahogany wood desk then experiencing budget cuts, later on, could result in an office environment that’s less than ideal.

Furniture Set First Impressions

Although legal services aim to help people in various situations, lawyer’s must consider their practice with business in mind. Setting a good first impression begins the moment prospective clients steps foot in your office, takes a look at your suit, and scans the conditions of your office.

  • Desks: This will be your workstation. Having a spacious and large desk can help with productivity and reducing the feeling of working in a cramped space. You should consider the height of your desk in relation to your body size. If you have a computer, will you place it on your desk or have an additional side table to use it?
  • Chairs: While your desk is vital for your workflow, having the right chair requires careful consideration. Consider this the throne of your working world. You’ll want to invest in something that is comfortable for the days you’ll spend hours working on your cases. Depending on whether you purchase a chair with wheels or four wooden legs, you may want to purchase a plastic floor covering to improve mobility and reduce damage to the office floor.
  • Bookshelves: these are a necessity for a lawyer’s office. Bookshelves allow you to organize all your law books, keep them in place, and show them off to those browsing around the room. It’s best to choose a bookshelf that matches your office furniture to avoid clashing.
  • Writing Supplies: this one may seem obvious, but it is important to have a bulk supply of writing instruments to work with your clients. In addition, your clients may be required to fill out forms and provide their signature so it is important to have extras at hand. As your practice grows, you can invest in branding your law firm, you can get pens with your logo, law firm name, and contact number.
  • Envelopes: here’s an office supply lawyer’s don’t want to run out. Law offices send out letters to clients and other attorneys on a daily basis. Buying envelopes in bulk is a simple and affordable solution which allows you to have envelopes available whenever you need them.
  • Lighting: most offices are built with good lights to keep the office bright and functional. However, you may find that some parts of the office may feel darker than others, especially if you’re stuck working after hours. Investing in a lamp to provide additional light in the office can help make it more inviting.

A few more fundamental supplies lawyers should have in their office include trash cans, recycling cans, magazine and coat racks.

Lawyer Office Supplies: Quick Checklist

In addition to the items above, you probably need the following items below. You can cut costs if you buy in bulk and keep extras in a storage space. Also, creating a partnership with a supplier can provide you with additional benefits and discounts.

As you prepare your office it can be easy to forget all things you need for your office. Here’s a checklist to ensure you have everything you need:

  • Stationary supplies
  • Legal pads
  • Paper (legal-size and standard)
  • Envelopes
  • Protective desk covers
  • Coffee Machine (a must)
  • Sticky notes
  • Pens
  • Pencils
  • File folders
  • Staplers
  • Staple remover
  • 2 and 3 hole punch
  • Tape
  • Sticky tabs
  • Scissors
  • Rubber bands
  • Paper clips
  • Corkboard and pins
  • Three-ring binders

This list should serve as a starting point to getting the supplies you need at your office. You will be able to find most of these supplies at your local stores or you can shop online to find more variety and style. While it may be tempting to cut corners to save some money in the start, remember that the environment of your lawyer’s office can shape the overall impression of your legal practice. If you’re not too concerned about your office space because you often meet clients somewhere in the community, here are some things you’ll find in a lawyer’s briefcase.

10 Tips To Avoid Legal Malpractice For Lawyers

Although lawyers fight to protect their client’s interests,  it is equally important to protect themselves from legal malpractice. Lawyer-client communication is one of the biggest factors that lead to situations where clients turn on their lawyers. Others include time management and not meeting deadlines.

Regardless of the reasons behind the claim, there are a few things lawyers can do to avoid legal malpractice.

  1. Require a retainer. To avoid losing funds request money in advance for your services (you can set up an automated accounting system to remind you when your trust fund is running low). Whenever a client fails to replenish the retainer, stop working. Your services are based on the hours you put in for the client which they have to pay for. By establishing this strict guideline, it holds you accountable for your services and reduces problems with collecting payments later on.
  2. Have a written contract. When you’re consulting a new client, be sure to provide them with your core services in writing. Include in this document information about your retainer, terms of service, and clearly define what you are obligated to do under the retainment.
  3. Document diligently. While it will be impossible to document every detail regarding your matter, putting a consistent effort toward documenting your interactions with clients can reduce legal consequences should your client sue. Letters may be effective, however having emails, notes, and documents with time-entries can be most effective. If you’re providing advice regarding serious issues due to drastic situations, you may want to consider recording this information. If for any reasons a client confuses your words and questions what you said, you can look back on your documentation to provide clarity and avoid malpractice.
  4. Get to know your client. This point should be number 1: know who your clients are. If you’ve established your law firm as a limited liability company (LLC) you’ll have to clearly distinguish between your responsibilities, your interactions with your client, and the relationship with the firm. You may have to state in clear terms that you are only a representative of the firm and what that means between you and your client.
  5. Never miss a deadline. For new lawyers, they can be most challenging if you underestimate your workflow and time management. Setting realistic deadlines and completing tasks ahead of schedule can avoid conflicts with your clients. Remember, when you deliver earlier than the client expects, the results tend to lead to a satisfied client.
  6. Avoid suing your clients for fees. Although you may have the documentation and support to provide a claim against your client, pushing a lawsuit on a client to collect fees can backfire. If you sure your client, they’ll likely review their own documentation and experience then find a way to countersue for malpractice (i.e. implying that was the reason they stopped paying in the first place). Even if you are insured, some insurance policies are exempted from protecting you from malpractice claims if you are suing your clients for missed fees.
  7. Refer clients to others. It can be tempting to take on clients in an area you are not familiar with if you are experiencing financial pressures. The best thing to do is to build your network and refer such clients to close connections to avoid misrepresenting a case that may be too much to handle. In the long run, building relations with other lawyers and firms can lead to referred clients coming back to you.
  8. Understand the ethical rules. This applies especially to conducting online marketing and other web related tasks. The ABA has ethical rules that all lawyers are expected to follow. While the rules themselves may not be black and white, understanding what you can and cannot do online can help you avoid problems should sensitive information be leaked or clients have a bad experience with some of your outsourced legal staff.
  9. Connect with your client. It is important to know your client, especially when detailing the contract for your services, but it is just as important to build rapport. Are you operating a profession or running a business? While it can be enticing to provide legal services to earn a salary, there comes a line between working for money and working for people. If your clients are just a means of making money to enjoy your lavish, rich lifestyle, it shouldn’t be a surprise that malpractice lawsuits continue to come in.
  10. Get malpractice insurance. In the worst case scenario, having malpractice insurance can protect you. Malpractice insurance policies vary from provider to provide so you should review carefully the terms and protective benefits before choosing the right policy. Here’s more information about malpractice insurance for lawyers.

These are just 10 points to avoid malpractice at your law firm. If your focus is providing exceptional legal services, build connected relationships with your clients, while providing fair fees, getting sued should be the least of your worries.

Life After Law School: What New Lawyer’s Need To Know

You’re one of many who have spent years in school studying the intricacies of law and spending thousands of dollars to get to the bar exam. Then, after all that hard work, what’s life like after law school?

You may have ambitions to become the best state lawyer or you may simply want to become a partner at a local firm. Whatever path you choose to go on, here you’ll get a glimpse of life after law school.

Competing for a Place in Law

There are only so many big law firm’s offering high paying positions. Often these firms are selecting the top of class from the world’s best law schools.

If you’re unfamiliar with these school, every year the National Law Journal (NLJ) publishes a report on which schools are sending their graduates to practice biglaw. Here is their list of the top 5 schools:

  1. Columbia Law School
  2. University Pennsylvania Law School
  3. University of Chicago Law School
  4. Northwestern University Pritzker School of Law
  5. Duke Law School

To see the entire list from NLJ, go here.

If didn’t attend one of the top schools listed above, there are still many choices available in your career of law. Some graduates choose to become an intern or start a clerkship to gain the experience and expertise to practice law at a higher, more competitive level.

Some internships offer a paid position and clerkships are done alongside a judge. Taking this route after law school can provide you with insight into how the law is practiced within the courtroom and prepare you for other aspects of the law.

Other options include continuing to study law at a doctorate level and obtaining a degree such as:

  • Juris Master – M.S.
  • Master of Laws – L.L.M.
  • Doctor of Judicial Science – S.J.D.
  • Doctor of Comparative Law – D.C.L.

Each of these educational routes will add an additional year or two of study. However, the investment can be well worth the time and can lead to a better paying lawyer salary.

Life as an Associate

Traditional law firms use to function using a two-tier system for lawyers which included: associates and partners. An associate would be expected to work at the firm for almost a decade before being considered a partner. If you became a partner, you would be given equity and given a share of the firm’s profits.

Before the 1980s, many associates would stay with one law firm working hard to become a partner. However, when American Lawyer, a monthly magazine dedicated to lawyers, published a listing of the country’s profits per partner at the largest firms, the working world of law began to change.

Now, it is likely that both associates and partners will work at multiple firms, for both experience and profit, over the duration of their career. Life after law school can be extremely stressful for newly appointed associates that have high debt while dealing with a heavy workload.

However, as an associate, you will have the freedom to explore the area of law that interests you. As well, responsibilities like court appearances, client consultations, and depositions will gradually increase after the first year of practice. You may even be expected to continue educating yourself about your area of practice as you work at your firm. This is a part of the grooming process if you plan to stick around and become a partner.

Becoming A Partner

Although the path to partnership differs from firm to firm, most associates seek to become an equity partner and receive a portion of the profits.

Before becoming a partner, you may first become a senior associate and then a non-equity partner. Both advancements will receive a higher salary and significantly more responsibility. However, when becoming an equity partner, there is also an added level of liability which makes you responsible for keeping the law firm profitable for years to come.

You will likely not become a partner straight out of law school, however taking this big step in your career provides guaranteed employment and becoming a partial owner of the firm.

For more about becoming a partner, go here.

Alternative Paths to Law

Depending on your situation and your experiences out of law school, you may decide that working law firm as an employee is not fit for you. The years, dedication, and hard work may seem too far away to yield the career path you dreamed about while studying for the bar.

An alternative path to becoming an associate and waiting to become a partner may be starting your own law firm.

There are a few things to consider if starting your own law firm is the path for you:

  • Registering your business (i.e. LLC, Sole-proprietorship, etc.)
  • Establishing your presence in your community
  • Developing a website for your law firm
  • Marketing your legal services
  • Finding new clients
  • Avoiding malpractice

If you’re thinking about starting your own law firm, here are a few articles to guide you toward developing a successful legal career:

Getting Your Law firm Started

Having A Website For Your Lawfirm

Marketing Your Law firm

Understand Risk

Software to Improve Your Law Firm’s Efficiency:

Top 7 Law Firm Accounting Software For Lawyers

Accounting programs for lawyers make your legal services run more effectively and efficiently. There are many accounting programs available and most are designed to improve time management, billing, accounting, and case management.

To save you time, here is a review of the top 7 law firm accounting software designed specifically for lawyers. Hopefully, you will find the best software program that is the right fit for your legal services.

#1: Clio

Clio’s focus is to reduce the number of time lawyers spend on administrative tasks. The best part about Clio is that you only need to pay for the monthly subscription. After you subscribe, you won’t need a network administrator to maintain the software and you can run it on your PC or mobile device.

In regards to security, Clio’s cloud-based allows you to store sensitive information on your computer while being accessible to you anywhere.

Clio is one of the most simple accounting software programs for lawyers by handling all your basic administrative tasks while on the go.

Features:  

  • Matter Management
  • Time Tracking
  • Billing
  • Client Payments
  • Legal Accounting
  • Calendar
  • Lead Tracking
  • Document Management

Pricing starts at $39 per month and you can get started with a trial using just your email.

#2: Xero

Xero has been rising in popularity in recent years and has been in competition with QuickBooks (#5 on this list).

Xero features an easy-to-use software service because it is entirely web hosted. There is no downloads or installations required. You can access your accounting information from any device and all browsers (Google, Firefox, Windows, etc.).

With a subscription to Xero, you can add unlimited users to manage your accounting. There is no additional fee for users which is common in other accounting software services on this list.

The highlighting feature of Xero is that is most useful for small law firms and includes comprehensive user guides as well as responsible customer support.

Features: 

  • Payroll Management
  • Unlimited Users
  • Expense Tracking
  • Invoicing and Billing
  • Customizable Reports
  • W2’s and 1099’s
  • Direct Deposit

Xero’s starter plan limits you to 5 bills and 20 bank transactions. However, you can try their software free for 30 days.

#3: Bill4Time

Bill4Time is a dedicated billing software solution for lawyers. They focus on providing law firms with the ability to create professional invoices quickly and easily.

Clients will have the option to pay online which will be tracked and recorded on the dashboard. Bill4Time accepts Paypal, Stripe, and all major credit cards. From a billing perspective, Bill4Time makes client billing seamless.

Features:

  • Client Billing
  • Time Tracking
  • Invoice Templates
  • Client and Account Management
  • Reporting
  • Online Payments
  • Expense Tracking
  • Mobile Apps

Bill4Time’s starting price is focused on solo law practitioners with more options for those running a law firm with multiple partners. You can also sign up to try Bill4Time for 30 days.

#4: Legal Files

Legal Files provides case management and matter management solutions to improve a law firm’s legal management needs.

Legal Files is commonly used by corporate legal departments, law firms, university legal departments, insurance companies, and various levels of government.

Its features allow lawyers to manage their cases, emails, documents and contracts, contact information, e-billing, and invoicing. Legal Files’ key feature is that it allows lawyers to automate their office workflow to free up time for lawyer’s to dedicate to their clients.

Features:  

  • Corporate Matter Management
  • Government Case Management
  • University Matter Management
  • Insurance Litigation Management
  • Contract Management
  • Law Firm Case Management
  • Investigation Management
  • Legal Aid Case Management

Legal Files offers pricing licensing packages with a one-time payment. You’ll have to contact the company for more information on a package that suits your firm.

#5: QuickBooks

QuickBooks made the list because it provides a powerful accounting software solution for every industry. It has detailed reporting metrics allowing you to capture the costs of all your firm’s activities. From gas mileage to expenses to payroll, QuickBooks does it all.

QuickBooks for its well-rounded accounting solutions and robust set of features. They have an as strong reputation and have been in operations since 1983.

While the capabilities of using QuickBooks and all its add-ons may seem overwhelming, their user interface and customer support make integration into your law firm’s accounting needs simple and straightforward.

Features:  

  • Cash Flow Control
  • Expense Organization
  • Spending Automation
  • Custom Invoicing
  • Easy Payment Solutions
  • One-click Reporting
  • Multiple-user Access
  • Payroll Solutions
  • Taxing

QuickBooks has some of the most affordable pricing plans for their accounting software. You can save 50% by purchasing right away or start with a trial for 30 days. There are also additional add-ons such as Enhanced Payroll ($19/month) and Full-Service Payroll ($49/month) available for the Simple Start, Essentials and Plus plans.

#6: PCLaw by LexisNexis

PCLaw by LexisNexis is a trusted software management solution used by over 15 000 law firms. It offers complete control over your billing and lets you charge for the time effectively.

PCLaw is a robust accounting software for lawyers and is streamlined toward accurate billing through their Time Entry Advisor.

Installing PCLaw just takes minutes and all upgrades are managed within your maintenance plan. For a worry-free, lawyerfocused accounting software, PCLaw would be a great choice.

Features:  

  • Accurate Time Tracking
  • User-Friendly Interface
  • Billable Hours Tracking
  • Accounts Payable, Receivable, and Banking
  • Financial Reporting
  • Trust Accounting
  • Advanced Security Settings
  • Visual Analytics

#7: ProLaw by Thomson Reuters

Thomson Reuters is a dedicated and trusted intelligence technology company that has developed ProLaw specifically for lawyer’s accounting needs.

This accounting software is suitable for mid- to large sized law firms. Their suite of accounting solutions provides expense management along with mobile tracking for lawyers who spend time working on cases remotely.

Like other law firm accounting software on this list, ProLaw offers custom invoicing, accurate tracking, and document management. The program is more sophisticated than others here but their training modules and both online and email support provide you with the help you need to get set up.

Features:  

  • Case and Matter Management
  • Secured Data Storage
  • Financial Reporting (1099s, Budget, Billing, etc.)
  • Cost Recovery
  • Expense Tracking
  • Calendaring & Docking
  • General Ledger
  • Online Bill Payments
  • Billing and Invoicing
  • Bank Reconciliation
  • Accounts Billable and Receivable

To start using ProLaw, you’ll have to contact their sales team for a quote.

8 Effective Online Marketing Techniques Used By Lawyers

Lawyer’s with websites need marketing techniques to introduce prospective clients to their legal services.

Whether you’re small- or medium-sized law firm, the techniques in this article can be used by you or review with your team to create an effective marketing strategy.

Take some time to decide which techniques are worth your time and efforts. You can always get one started and begin testing another later on.

The marketing strategy you create for your law firm will be completely unique to you.

Content Marketing

Content is the key to attracting visitors to your website and generating leads for your firm. Here are a few ways to use your content more effectively:

  • Offer Downloadable PDF. This is a simple way to capturing contact information from those visiting your website. Simply write a guide are common legal concerns, your area of expertise, or a course of action to take in situations requiring legal services. Putting your contact information inside the guide is a great way to encourage readers to contact your firm.
  • Write Quality Content. This can be difficult. Writing blog content that connects with your readers can entice them to share your content on their social media, thereby increasing your exposure and readership. Try focusing on the common concerns your prospective clients may be facing. As well, don’t be afraid to add a “share this with your friends” at the end of each article.
  • Share Your Content. For your content marketing to succeed, you have to share it in different places. Join Facebook groups, online forums, and answer questions on Quora. Once there, you can write responses and insert relevant links from your website.

Online Discussions & Groups

As mentioned previously, joining online communities, active forums, and places like Quora is a great place to share your content. In addition, you can also establish yourself as credible and reliable.

Instead of blasting out promotions to your content and links, maintain an active presence and build relationships with those online. Start by choosing just a few places to dedicate your time like LinkedIn, Facebook Pages, and other forums where discussions are regular.

Social Media

If you don’t have a social media presence, start now. As you share your best legal information online, having a place to reach out to prospects and build a community around you can minimize significant time and resources.

Facebook, Instagram, and Twitter are still leading social media platforms where you can provide a place to build your online community.

The people who like your page or follow your accounts are likely genuinely interested in your services. Share content directly with them, they are your closest supporters.

Email Marketing

Lawyers using contact forms to collect leads can nurture those prospects through email marketing.

Email marketing is one of the lowest marketing costs and can lead to the highest ROI.

As you build your list of prospective clients, consider sending text-based emails only. Most people are familiar with opening emails from friends, families and business associates.

Emails that appear too noisy or filled with distracting images can immediately lead to the garbage bin, or worse, marked for spam.

Make A Video

In today’s media-rich world, video tends to be the dominating trend for both entertainment and sharing messages with others.

Creating videos can range from expensive high production features or your law firm to simply flipping on the camera and talking about your legal knowledge.

If you’re already blogging, consider turning your blogs into a full feature discussion involving you in your office. Having both videos and content related to the blog is appealing to a wider audience as well as boosts your credibility.

An easy way to do this is by utilizing AI tools that allow you to transform text into engaging videos. With AI text to video, you can easily transform your blog posts into engaging videos with just a few prompts, making the video creation process simpler and more efficient.

Facebook Ads / Google Adwords

Wondering how to increase your following on Facebook or boost traffic to your free consultation landing page?

Facebook Ads provide a range of possibilities to target prospective clients. You can set up your Facebook Ad account in a few steps. After that, you can begin to explore the demographic targeting feature to share your ads with specific audiences.

You should start with a low budget then adapt your ad campaign according to which ads are returning the most.

With Google Adwords, you can push your website to the top of search engines. Unlike Facebook Ads, your ads will be triggered based on relevant keywords that people are using to search online.

Knowing which keywords people are using can help your marketing attract more visitors to your website. However, something to keep in mind is that these keywords can be very competitive causing the price per click to be very high.

Before starting your first ad campaign, you may want to consider these Ethical Rules that lawyers must follow by the ABA.

SEO

If you’re a lawyer unfamiliar with how websites are ranked by search engines,  SEO stands for Search Engine Optimization.

There are both on-page (i.e. modifications to your website) and off-page (i.e. your activities away from your website) which can influence where your website appears in search results.

Improving the SEO on your website is a great alternative to paying for advertisements because this can get you free traffic. However, the SEO changes you make today may not take effect right away.

Some things you can start doing to improve your SEO are:

  • Creating more backlinks to your website (i.e. sharing your content and pages on forums and other places online)
  • Improve the quality of your articles
  • Perform keyword research and use the appropriate words on your web pages and articles.
  • Improve your website’s page speed (page speed is an important factor that search engines use to rank your website)

Note: As you publish more content on your website, you’ll organically improve your SEO.

Live Chat

 Imagine being able to communicate with your visitors while they’re on your website.

Adding a live chat messaging system to your website can enable you to capture more leads and convert more visitors into clients.

Live chat works by triggering a message like, “How can we help you today?” whenever a visitor arrives at your website. Either you, your staff, or an outsourced agent can interact with that visitor.

During after hours, your live chat can continue to collect leads by providing information to contact you via email. You can return to office the next day and respond to any messages in your inbox.

There are a variety of live chat services dedicated to lawyers which is a consideration to ensure confidentiality and privacy of information shared over the chat system.

Law Firm Websites, Advertising, and the ABA: Overview of Online Ethics for Lawyers

Having a website for your law firm is a great way to set your legal services apart from competitors. You can showcase your expertise in a blog, market your services to prospective clients and turn website visitors into new clients.

However, before you make your website live, spend money on advertising, or activate a live chat service, there are ethical rules and regulations every lawyer should follow.

The American Bar Association (ABA) provides clear guidelines for lawyers to follow when it comes to their online activities. This article will cover just a few of the most crucial points and you should review the ABA Model Rules of Professional Conduct for the state you practice law.

Overview of the ABA Rules for Ethics and Online Compliance

As a practicing lawyer, you should be aware that some advertising materials and online content are prohibited. The rules outlined by the ABA vary from state to state and interpretations can be tangible.

The obvious benefits of a law firm website allow distribution of information to the general public, a 24/7 marketing tool, and immediate access for contacting a lawyer.

In contrast, the content being provided can result in website visitors misunderstanding the information or being misled by legal advice. Visitors may use this information to try and answer their personal legal situation.

Another concern when it comes to providing access to legal services online is the safety and security of sensitive information. Email and live chat servers may be saving copies of digital communications which a lawyer can compromise a lawyer’s commitment to confidentiality.

To combat this, lawyers must avoid publishing misleading or inaccurate information. The ABA expects lawyers to provide updated content containing only general information applicable to a lawyer’s area(s) of practice. This also includes links to any blogs or forums which the lawyer makes a contribution.

In regards to confidentiality, there are a few measures a lawyer can take to secure sensitive personal information. Lawyers are in complete control of how their website interacts with visitors. The ABA expects lawyers to consider how they will interact with visitors and discourage the submission of confidentiality. Having a noticeable disclaimer can help.

Overview of Ethical Rules for Law Firm Websites

Lawyers providing access to their legal services or sharing general information about law should follow the following rules to remain compliant.

  • Disclaimers are used for a range of ethical concerns that can arise online. From confidentiality to the images of people on your pages (i.e. using actors to portray lawyers, judges or fictitious events), a disclaimer should use warnings or cautionary statements for visitors on a law firm’s website.
  • Don’t Make False Client Expectations. Using your lawyer website to convince visitors that you can win their case can be very misleading. You have to be reasonable with your client expectations while convincing clients you are the best choice to hire. If you have factual support and a disclaimer like, “prior results do not guarantee similar outcomes” can prevent a breach of the ABA’s ethical rules.
  • Don’t Make False Statements. In rule 7.1(a), the ABA allows lawyers to (1) make statements comparing other legal services; (2) share testimonials from clients or former clients; and, (3) make statements about the character or quality of your legal services. However, as mentioned before, you must provide a disclaimer, provide factual support, and receive permission from clients to share their testimonials.  

There are more rules regarding lawyer’s and their websites. Some states may require you to submit your entire site for review or just a few pages.

Overview of Ethical Rules for Advertisements

The first thing you should know about advertising, especially via email, is that you may have to include: “Attorney Advertising.”

The next thing to consider is whether the state you practice law requires a submission of advertising materials. In Pennsylvania and Rhode Island, you are not required to submit websites or other advertising materials. However, other states may have mandatory, optional, or different rules for submission and review.

Image result for lawyer advertisements

Another important consideration is where you obtain your advertisements. Lawyers can use a lawyer referral service that has been approved by proper authorities; use written, recorded, or electronic advertisements; and, must provide an address or contact information to the lawyer or staff from the firm responsible for the ad.

Rule 7.2 covers the ethics of advertising in more detail.

Overview of Ethical Rules for Live Chat

Live chat is becoming a popular feature on websites because it allows lawyers or their staff to interact directly with visitors. While each state has their own interpretations of the ethical rules, here is a quick summary:

  • Duty of Competence: Lawyers should be cautious when responding to questions outside their area(s) of practice.
  • Client Confidentiality: Lawyers must maintain confidentiality to current and former clients.
  • Communication with Person Represented by Counsel (Rule 4.2): Lawyers must be careful not to communicate with an opposing party being represented by counsel.
  • Unauthorised Practice of Law (Rule 5.5): Lawyers are not permitted to answer legal questions regarding states where the attorney is not authorized to practice law.
  • Communication of Lawyers Services (Rule 7.1): Lawyers must ensure not to use false or misleading communication. Some states require a “Disclaimer” when communicating via live chat.
  • Solicitation (Rule 7.3): Live chat, depending on how it’s used, may not be used to solicit legal services for prospective clients.

This article is just an overview of the ethical rules and/or interpretations of those rules, it does not cover all possible ethical concerns regarding Website, Advertisements, and Live Chat. For a complete review, go to the ABA’s Model Rules.

Law Firm Virtual Receptionist

If you’re a solo practitioner or small law firm you may want to reduce your workload while improving the performance of your legal services. To do this in a cost-effective way, hiring a virtual receptionist can handle many of the small tasks required to run a law firm.

Virtual receptionists are able to help with tasks like social media, marketing, administration, advertising, answering phones and more.

Here you’ll find a variety of places to find a virtual assistant for your law firm.

What is a Virtual Receptionist?

Virtual receptionists offer highly-skilled service solutions that can manage many of the tasks your in-house staff would do. They can operate remotely, in office, or completely computer automated.

The benefits of hiring a virtual receptions include::

  • Cost effective
  • Time savings
  • Efficient
  • Reduce labour costs
  • Increased productivity
  • Access to expert talent
  • On-demand labour services

Virtual receptionists, also known as outsourcing, comes in the form of independent contractors, temporary office workers, remote workers, or

Are There Risks Using Virtual Receptionist?

While the benefits of having a virtual receptionist seem appealing, let’s take a moment to evaluate the risks of having a virtual receptionist.

Here’s some of the common risks that come with using a virtual receptionist:

  • Security & Confidentiality Risks. Providing legal services can expose you to a range of sensitive, personal information from your clients. If you choose a virtual receptions to handle your incoming calls, be sure there job requirements are clear: take calls, make appointments, and schedule consultation. Keeping sensitive information and data secure is a top priority at a law firm.
  • Quality Risks. Situations where quality becomes a risk include outsourcing calls to countries where language and cultural barriers exist. Potential clients may become frustrated explaining their needs to someone who is assigned simply to book appointments and set up an initial consultation.
  • Reputation Risks. Virtual Receptionists is another way of saying “outsourcing.” When you’re outsourcing work to other countries, it can sometimes lead to bad publicity and it may affect other staff working in house who may worry that they’ll lose their job to a cheaper, outsourcing solution.

When deciding how you’ll use a virtual receptionist at your law firm, if the risks outweigh the benefits, you should avoid including these outsourcing solutions at your law firm.

Law Firm Virtual Receptionists

If you’re busy providing legal advice or in the middle of a consultation, having an agent answering calls can increase the likelihood of securing new clients.

Services like AnsweringLegal provide dedicated call center solutions for law firms. They offer the following services:

  • Call handling
  • Message taking
  • Call routing
  • Legal intake
  • Customer support
  • Polite and professional customer experience

Call center virtual receptionist can be given a professional script to handle a range of questions and types of phone calls. Other services can provide 24/7 legal answering services to reduce missed opportunities at your law firm.

Here are a few more call answering services you can consider for your law firm:

PatLive – Offers 24/7 legal answering.

  • Pat Live provides virtual receptionists employed from the United States. They can help your law firm with message taking, appointment scheduling, lead collection, event scheduling, after hour agents, and more. With 27 years experience, Pat Live offer competitive virtual receptionist solutions for all business types.
  • Hours of operation: 24/7 services.
  • Pricing: $99 per month (50 call minutes) to $899 (1000 call minutes); provides additional features and a free 14-day trial.

Conversational – Offers friendly virtual receptionists in North America.

  • Conversational is an industry leading virtual receptionist service provider. Their team of professional and friendly receptionists come from the United States and Canada. They have over 14 years experience and are one of the few with 100% North America only receptionists.
  • Hours of operation: Custom operation solutions.
  • Pricing: $300 per month (600 call minutes) to $1000 per month (2400 call minutes); offers a 30-day free trial.

RubyReceptionist – Offers professional virtual receptionists and a mobile app to synchronize and manage all calls effectively.

  • Ruby Receptionists is a popular virtual receptionist service used by smaller law firms. They provide you with your own phone number which can be used to transfer to different lines and use detailed instructions to handle any situation coming into your office.
  • Hour of Operation: 8 am to 12 am EST + 5 am to 9 pm PST (can also operate on weekends)
  • Pricing: $259 per month (100 call minutes) to $989 per month (500 call minutes); includes 21 day money back guarantee.

AlertCommunications – Offers bilingual virtual receptionists and provide services exclusively for the legal industry.

  • Alert Communications has been providing their services since 1965 and use a client intake call centre strategy with their virtual receptionists. Instead of taking a call and transferring it to you, these virtual receptionists can handle any call volume and turn them into prospective clients at your law firm.

    Since Alert Communications is exclusive to the legal industry, their virtual receptionists are trained to use and understand legal terminology giving you that added edge of professional at your law office.

  • Hours of Operation: 24/7 services.
  • Pricing: Contact a sales representative to receive a quote for your law firm; requires a 1-month upfront refundable deposit.

Answer 1 – Offer a tech based virtual receptionist that can also provide web chat, text messaging, emails and more.

  • Answer 1 offers virtual receptionists for businesses of all kinds and every size. If you have a website for your law firm, their software system can be integrated to add additional intaking solutions. You don’t have to feel restricted to answering phone calls only and can include web chats and other virtual methods for prospective clients to contact your law firm.
  • Hour of operation: 24/7 services.
  • Pricing: $90 one-time setup fee; $239 per month (100 call minutes) to $749 per month (500 call minutes); provides a 21 day free trial.

Alternative Law Firm Solutions

Looking for more ways to make your law firm run more efficiently? Try these software solutions to reduce your workload and focus on providing quality legal services:

Types of Lawyers

If you’re trying to find a lawyer to solve your legal problems, you’ll likely realize that there are many types of lawyers. The range of Legal services can make it difficult to determine which one you need for your specific situation.

You won’t find a lawyer that can fix all problems because most lawyers will specialize in a specific area of law. The type of lawyer you need will depend on the legal problem you have.

Since there are so many types of lawyers this guide will cover the most common practices to help you choose the right lawyer for your legal needs.

Personal Injury Lawyer

An injury is defined by law as an injury to the body, mind, or emotions. The laws covered by this type of lawyer include Civil and Tort Law. Tort law involves cases that result in injury but is not considered to be a criminal offence.

Personal injury lawyers focus on obtaining compensation from damages caused by other parties. The range of injuries include professional malpractice, car accidents, workplace injuries, slip and fall accidents, dangerous products, and more.

Intellectual Property Lawyer

Intellectual property covers a range of creativity that comes from the mind. These include the inventions, artistic work (visual and literary), lawyer websites, symbols, images, designs, and names used for financial purposes.

Intellectual property lawyers work with these original creations to secure patents, trademarks, copyrights, and licensing agreements. Intellectual property lawyer require significant skill when drafting documents to protect the rights of creators.

Immigration Lawyer

One of the common tasks of an immigration lawyer is to assist immigrants in obtaining citizenship in a new country. In addition, these lawyers will protect immigrants and prevent them from being deported.

Immigration lawyers also provide legal advice and support regarding the appropriate visas required to work in different countries. For some countries, obtaining citizenship can obtain several years, having an immigration lawyer makes the process much more efficient.

Criminal Lawyer

Criminal lawyers, also known as criminal defense lawyers or public defenders, help individuals, companies, and other entities charged with a criminal offense. These offenses may include domestic violence, physical abuse, sex crimes, drug crimes, theft, fraud, and more.

Criminal lawyers can provide bail bond hearings, trial defense, plea bargains, revocation hearings, appeals, and post-conviction remediation. In addition to these legal services, the work required from criminal lawyers include investigating cases, interviewing witnesses, researching case law, building a defense strategy, negotiate for lesser charges, advocate for their defendant, and much more.

Medical Malpractice Lawyer

Medical malpractice lawyers are specialized in dealing with situations of malpractice. These may include a bad or wrong diagnosis, surgery gone wrong, doctor committing fraud, obtaining the wrong prescription, and doctors breaching patient confidentiality.

Medical malpractice lawyers are also able to protect medical professionals if they are being sued for malpractice.

Family & Divorce Lawyer

Family and divorce lawyers deal with many of the legal aspects of marriage. Whether you need a prenuptial agreement or planning for a divorce, these are the lawyers to go to.

In addition to dealing with divorce, these lawyers handle sensitive cases dealing with child custody. The decisions this type of lawyer has to make require incredible interpersonal and listening skills while dealing with these sensitive situations.

Bankruptcy Lawyer

If you’re struggling financially and considering filing for bankruptcy, having a consultation with a bankruptcy lawyers would be the first step. This type of lawyer provides advice and information regarding your eligibility for bankruptcy.

Bankruptcy lawyers also provide information regarding alternatives for bankruptcy and types of bankruptcy.

Business Lawyer

A business lawyer, also known as a corporate lawyer, covers a range of legal services such as employment, intellectual property, tax compliance, mergers and acquisitions. These lawyers specialize in areas like startups, small businesses or large enterprises.

The duties required by some business lawyers include drafting legal documents or dealing with lawsuits filed against a business. These are transnational lawyers (dealing with negotiation and employment terms) and litigation lawyers (handling lawsuits when a company violates the terms in a contract).

Estate Planning Lawyer

This type of lawyer helps their clients with their estates, assets, and other important legal actions when someone passes away or becomes incapacitated. Estate planning lawyers draft legal documents like trusts, wills, and deeds.

In addition, estate planning lawyers focus on taxes and tax implications for their clients.

Civil Rights Lawyer

Civil rights lawyers protect the rights of citizens. Their purpose is to protect against discrimination and harassment based on physical or mental disability, religion, race, gender, nationality, age, sexual orientation, or gender identity.

Civil rights lawyers also protect the rights and freedom of thought, conscience, speech, expression, the press, and religion. Whenever someone’s rights have been violated, this type of lawyer will recover damages in the court of law.

Entertainment Lawyers

While there are some overlaps with an intellectual property lawyer, this type of lawyer focuses solely on representing clients in the entertainment industry. Entertainment lawyers work with artists, employees, companies and solo entertainers in film, music, radio, television, theater, and video games.

An entertainment lawyer typically drafts contracts, negotiate deals, and handle any intellectual property issues.

Digital Media and Internet Lawyers

Focusing on internet law, these lawyers handle all kinds of legal issues from the digital world. Digital media and internet lawyers handle cases like ensuring compliance with internet laws, privacy complaints, and advising on the use of trafficking tools.

Public Interest Lawyer

Public interest lawyers work toward furthering the interest of the general public or significant segments of it. The work required from these lawyers include broad topics such as environmental protection, child welfare, illegal discrimination, and domestic violence.

Public interest lawyers work with the general public who may not be able to afford private legal support. This type of lawyer is known to have one of the lowest lawyer salaries and they often work for NPOs of government agencies.

Law Firm Management Software

If you want to improve the efficiency and operations of your law firm, having a good quality law firm management software can help. Whether you want to automate payments, increase security of client documents, or an easier client intake system, there are a range of management software available.

Here you can explore the features, benefits and prices of the best law firm management software available to guide you toward choosing the right system for your law firm.

Top Features of Law Practice Management Software

Not all law firm management software are the same. The following is a list of features you can find in certain software solutions.

  • Accounting – Manages your payroll, accounts, billing, receivables, and creates financial reports.
  • Billing and Time Tracking – Records your billable hours and transactions.
  • Case Management – Provides your with a central database that can check for statute of limitations and conflicts of interest. You can use this software solution for quick searching, task management, and phone messaging.
  • Customer Relation Management (CRM) – Track, store and relay e-mails and messages to clients. Create an automated messaging system to send reminders to clients and more.
  • Docketing and Calendaring – Allows you to schedule appointments, meetings, court appearances, deadlines, etc., by day, week, month and year.
  • Document Assembly – Creates automated templates for legal documents which can be simple letter heads to complex legal documents.
  • Document Management – Connects files and links to a word processing application and your attorney website.

Benefits of Having a Law Firm Management Software

There are numerous benefits for using a law firm management software. Here are a few:

  • Increased Efficiency. The tasks between lawyers and support staff can be coordinated, recorded, and managed with ease. You can set deadlines and delegate duties to staff appropriately.
  • Time Saving. By linking all contacts, tasks, appointments, important dates, and notes in an easy to access format for cases and scheduling.
  • Improved Organization. Instead of relying on cabinets of files and papers, you can securely store information in searchable archives. Retrieving important information about your clients and cases become quick and easy.

List of Law Firm Management Software

  • Clio. Clio is an all inclusive law firm management software with many practical tools to run your law firm. Clio provides tools for invoicing, billing, calendars, time tracking, reporting, accounting, and management for cases, clients, and documents. Their Starter Plan goes for $39 per user / month.
  • Bill4Time. Bill4Time is a dedicated time tracking software that allows you to track time accurately and efficiently. You can use your laptop, mobile phone, or tablet to track time with your clients and bill them accordingly. Getting started is as low as $25 per month.
  • Lexicata. If you’re looking for an easier solution for client intake, Lexicata is a Customer Relationship Management software. Lexicata allows you to keep track of prospective clients, send follow up messages, and increase your chances of obtaining new clients. Pricing is customized and based upon the size of your law firm.
  • MyCase. MyCase is a professional case management software that lets you manage your cases, track time, automate billing, and communicate with your clients. MyCase aims to improve efficiency between lawyers and their clients by providing an intuitive all-in-one platform to manage your law firm. MyCase is available for $39 per user / month.
  • Firm Central. Developed by Thomson Reuters, Firm Central is a powerful cloud based law firm management software. They boast strong security features to give you peace of mind with your confidential client information. You can use Firm Central to manage your documents, contacts, calendar, legal research, time tracking and billing. Their pricing starts at $40 per user / month for their basic package.
  • FilePro. If you’re looking for a powerful law firm management software, FilePro is packed with features to make your legal service run smoothly. With management tools for document assembly, activity based pricing, conflict checking, time tracking, trust and office accounting, and workflow processes, FilePro can be tailored to maximize your firm. FilePro offers a free trial or you can obtain a quote for your law firm.
  • SmartAdvocate. If you’re looking for a state-of-the-art Plaintiff’s personal injury case management software, SmartAdvocate would be your choice. This law firm management software was designed by active, practicing, personal injury lawyers and paralegals. You can use SmartAdvocate to manage all your cases, access them anywhere through the cloud, and improves productivity at your law firm.
  • Lawcus. Lawcus is a simple and legal practice management software that provides everything you need to run your law firm. From work automation to document assembly, Lawcus has a range of tools to improve the efficacy at your law firm’s office. Pricing starts at $34 per user / month.
  • App4Legal. App4Legal focuses on providing your law firm with an intuitive way to track your data, manage your processes, and access your data anywhere. This law firm management software operates on a secure cloud server and starts at a very affordable price. To get started with App4Legal it’ll cost you $10 per user / month.
  • Case Master Pro. Case Master Pro is a unique law firm management software because of it’s additional debt collection system. You’ll also have access to a series of tools for case management, billing, accounting, administration, custom reporting, document management, and an integrated payment dashboard. You’ll have to contact their sales team to receive a quote for your law firm.

Hesitant To Get Started?

If you’re hesitant to invest in these law firm management software, you can start by signing  up for a free trial. You can give each system a try and if you find it makes your law firm much more efficient and effective, you can make the investment and purchase it. The following legal management solutions offer a free trial: Clio, Bill4Time, MyCase, Firm Central, FilePro, App4Legal.